Your Privacy Is Our Priority
At 83bd9, your personal information is fully protected through SSL encryption and strict security measures.
The Purpose of This Policy
83bd9 places the highest importance on the privacy of users in Bangladesh. This privacy policy has been prepared to inform you about what types of personal information we collect, how we use that information, when it may be shared with third parties, and what steps we take to protect your data.
By registering on our platform or starting to use any of our services, you agree to the terms of this policy. If anything seems unclear while reading this policy, please contact our support team.
83bd9 never sells your personal information to third parties without your consent.
What Information We Collect
When you create an account at 83bd9 or use our services, various types of information may be collected. This information can be broadly divided into two categories: information you provide directly, and information collected automatically.
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Identity document details — national ID card or passport (as part of the KYC process)
- Payment information — bKash, Nagad, Rocket, or Upay account numbers
- Information provided when contacting support
2.2 Information Collected Automatically
- IP address and device type
- Browser type and version
- Time spent on the platform and pages visited
- Information collected through cookies and similar tracking technologies
- Transaction history and betting activity
Identity document details are stored securely to complete the KYC process.
Financial information is transmitted and stored using SSL encryption.
Information about platform usage is used to prevent fraud.
How Your Information Is Used
83bd9 uses collected information only for specific and legitimate purposes. We never misuse your information and do not retain any data beyond what is necessary.
3.1 Primary Purposes
- To create and manage your account
- To process deposits and withdrawals
- To verify age and confirm identity (in compliance with the 21+ age rule)
- To display gaming history and balance information
- To provide customer service and resolve issues
3.2 Secondary Purposes
- To prevent fraud and ensure anti-money laundering (AML) compliance
- To monitor compliance with responsible gambling rules
- For statistical analysis to improve the platform experience
- To comply with applicable laws and regulations
- To send notifications and offers based on user preferences (only with consent)
You can opt out of marketing communications at any time. To do so, send a request to [email protected].
Information Sharing Policy
83bd9 never sells your personal information to third parties. However, in certain circumstances, information may be shared in a limited way, as clearly outlined below:
4.1 Cases Where Information May Be Shared
- Payment providers: Necessary information is shared with bKash, Nagad, Rocket, and Upay to process transactions.
- Technology service providers: With technical support providers for platform operations — under strict confidentiality agreements.
- Legal obligations: In response to court orders or lawful requests from government authorities.
- Fraud prevention: To assist in investigating serious fraud or criminal activity.
4.2 Cases Where Information Is Not Shared
- With advertising or marketing companies (without your prior consent)
- With data brokers or information resellers
- With any third party unrelated to our services
Cookies & Tracking Technologies
83bd9 uses cookies to improve platform performance and enhance the user experience. Cookies are small text files stored in your browser.
5.1 Types of Cookies
These are necessary to maintain login status and ensure security. These cookies cannot be disabled.
These help monitor platform usage to improve services. They are optional.
These cookies are used to remember language and display settings.
Security cookies remain active to detect and prevent fraudulent activity.
You can manage cookies from your browser settings. However, fully disabling cookies may cause some platform features to not work properly.
Data Protection Measures
83bd9 uses industry-standard security technology to protect your personal and financial information. Our security framework consists of the following elements:
- SSL Encryption: All data exchanged between the platform and your device is protected by 256-bit SSL encryption.
- Secure Servers: Data is stored in high-security data centers where unauthorized access is fully controlled.
- Access Controls: Only authorized personnel can access necessary information, and only to the extent required.
- Regular Audits: Regular technical audits are conducted to identify security vulnerabilities.
- Two-Factor Authentication: An additional security layer exists for account access.
Never share your password or account details with anyone. 83bd9 never asks for your password by phone or email.
Data Retention Period
We retain your information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected:
- Account information: For as long as the account is active, and after account closure for the applicable legal retention period.
- Transaction information: Financial records and transaction documents are retained for a defined period.
- KYC documents: Identity verification documents are retained in compliance with legal obligations.
- Support communications: Customer service messages and records are kept for a specified period.
Once legal obligations are fulfilled, unnecessary information is securely deleted.
Your Data Rights
You have a number of rights over your own information. 83bd9 fully respects these rights and is committed to helping you exercise them:
You can request to know what information we hold about you.
You can request correction of inaccurate or incomplete information.
Where there is no legal obligation to retain it, you can request deletion of specific information.
You can object to the processing of your information for specific purposes.
You can request a copy of your information or ask for it to be transferred to another provider.
In certain circumstances, you can request that the use of your information be restricted.
To exercise any of the above rights, email [email protected]. We will respond to your request as soon as possible.
Protection of Those Under 21
83bd9 is an adults-only platform. Only those aged 21 or above may use this service. We do not intentionally collect or store any information from minors.
Age verification during registration is mandatory. If we become aware that a minor has created an account, that account will be immediately closed and the associated information will be deleted.
The 21+ age rule is strictly enforced. If you become aware of a minor's information, please contact us.
Policy Changes & Updates
83bd9 reserves the right to review and update this privacy policy from time to time. Changes may be made due to technological developments, new services, or legal requirements.
For significant changes, we will notify you by email or through the platform. Continued use of the platform after changes have been made will be taken as your agreement to the updated policy.
The "Last Updated" date at the top of this page always indicates the most recent version in effect. Contact us to obtain a previous version.
Complaints & Dispute Resolution
If you have any concerns or complaints about your privacy, we are committed to resolving them quickly and honestly. To submit a complaint, follow the steps below:
- First, send a detailed description of your complaint to [email protected].
- Include the email or information associated with your account.
- Our team will review your complaint and get in touch with you.
- If the resolution is not satisfactory, there is an option to have the matter reviewed at a higher level.
Our live chat support is active 24/7, so you can reach us directly at any time.
Have a privacy-related question?
Our 24/7 support team is ready to answer any of your questions in Bengali and English.